Does UniHamper take a cut of what a laundromat charges?

No. Providers keep 100% of the price they set, plus the delivery fee and any priority surcharge on their orders. UniHamper's fee is added on top and paid by the customer. There is no commission, no listing fee and no monthly subscription for providers.

How do laundry jobs reach a provider?

Two ways. A customer can send an order directly to a specific shop, which only that shop sees. Or they can broadcast it to every provider within the distance they chose — 5, 10, 15 or 25 miles — and the first provider to tap Secure Order gets it.

Does a provider have to accept every order?

No. Nothing is assigned automatically. A notification is an offer, not a job. Ignoring a broadcast simply means another shop takes it, and there is no penalty for skipping one.

Can an owner with multiple stores run them all on UniHamper?

Yes. Each store is added on the same phone number using that store's zip code, and the owner switches between them in Account without logging out. Every store keeps its own hours, prices, orders and payouts. Customers see whichever stores fall inside the distance they are searching, so if two of an owner's shops are in range both are listed and both receive a broadcast, while a direct order reaches only the store the customer picked. Two shops in the same zip code need separate phone numbers.

What if the laundry weighs more than the customer estimated?

Every order arrives as an estimate. Once it is on the counter, the provider taps Adjust Price and enters the real loads, weight or per-item dry-clean prices. The customer gets a notification and approves the new number, and the provider is paid on the corrected amount.

When is the customer's card actually charged?

When the laundry starts. Placing an order only authorizes a hold on the card — no money moves. The charge is taken when the provider starts the wash, so a cancellation before that costs the customer nothing.

What is the difference between the UniHamper app and UniHamper HQ?

UniHamper is the customer app that students and other customers use to send laundry out. UniHamper HQ is the provider app that laundromats and independent providers use to receive jobs, set prices, adjust orders and get paid. Both are free to download.

How UniHamper works — for students and for laundromats

One order · start to finish

What actually happens, in order.

The left column is the customer's phone. The right column is the laundromat's. Follow the line down and you've seen the whole product.

01

The laundry gets posted

Wash & fold or dry clean, how much of it, and when it's needed. The amount is the customer's estimate — nobody has weighed anything yet.

02

They choose how far to look

5, 10, 15 or 25 miles from the pickup address. That circle decides which shops are even in the running.

03

One shop, or everyone

Send it direct to a laundromat they already like — or broadcast it to every provider inside that circle.

04

Your phone buzzes

A push notification, and the job lands on your Dispatch page with the service, the size, the timing and what you'd net on it.

05

You decide whether to take it

Nothing is ever assigned to you. A broadcast goes to whoever taps first; a direct order waits for you. Skip it and there's no penalty.

Secure Order · Accept Order

06

You pick it up and weigh it

Now you know the real number of loads or pounds — and it's usually not what the customer guessed.

07

You correct the price

Enter the actual loads, actual weight, or your per-garment dry-clean prices, add a one-line note, and send it over.

Adjust Price → Confirm & Update Price

08

The customer approves it

They get a text and a notification and tap Approve. A price that came out lower needs no approval at all — they just pay less.

09

The wash starts — and only now is the card charged

Everything up to this point was a hold, not a payment. The money is taken the moment the laundry actually begins.

💳 this is the only moment money moves

10

Folded, delivered, done

Drop it back or hand it over, and mark it delivered. Pickup and delivery is a flat $9.99 and it goes to whoever drove.

11

Rating, and maybe a tip

Stars show on your shop's card for the next customer browsing. Tips are separate and paid out to you on top.

12

You get paid

Earnings land in your payout balance and go out through Stripe on your schedule — free twice a month, or daily for a $0.99 admin fee.

Deposits

Distance

Why some orders reach you and others don't.

Every order is anchored to the customer's pickup address, and the customer chooses how wide to cast the net. You only ever see jobs whose circle you're standing inside.

Swipe the diagram sideways →

Diagram — the rings aren't drawn to scale.

The customer sets the circle

The range picker opens at 10 miles, and it's one tap to widen it to 15 or 25 — or tighten it to 5 if they'd rather stay close to home.

Outside the circle, outside the job

Providers beyond the chosen distance are never shown the order and never get the notification. It isn't a queue you're low in — you're simply not in it.

Campus orders anchor on campus

When a student books a pickup at their school, the circle is drawn around the school — not wherever they happen to be standing.

Being closer helps you

Nearby shops turn up in every circle, the tight ones included. It's the single biggest reason one shop sees more orders than another.

Two ways in

How an order finds a laundromat.

The customer picks one of these two before they place the order. Both land in your Dispatch page — they just arrive differently.

Option one

Direct to one shop

The customer browses the providers in range, looks at prices and ratings, and sends the order straight to the one they want. Nobody else sees it.

Swipe the diagram sideways →

You have as long as you need — it's yours until you accept or decline

Option two

Broadcast to everyone in range

The order goes out to every provider inside the customer's circle at once. First to tap Secure Order keeps it; everyone else sees it disappear.

Swipe the diagram sideways →

Speed matters — turn notifications on and broadcasts are the easiest way to fill a quiet morning

The part everybody asks about

Where the money goes — and when.

UniHamper takes no commission from providers. Not a percentage, not a listing fee, not a monthly subscription. Our fee sits on the customer's side of the receipt.

Swipe the diagram sideways →

Widths are illustrative, not to scale. The exact split depends on the shop's own rates and whether the customer chose pickup and delivery.

0%

Commission taken from a provider's prices. Charge $12 a load plus a $5 priority fee and you are settled the full $17.

$0

To be listed. No sign-up fee, no monthly fee, no minimum number of orders.

Your call

Prices, hours, services, turnaround and tax rate are all set by you, and changeable any time in Account.

UniHamper HQ · for laundromats & providers

Your side, tap by tap.

01

Get listed

Download UniHamper HQ, sign up with your phone number and store zip, then walk the setup wizard — hours, services, prices, and Stripe so we can pay you. About fifteen minutes.

02

Set your own prices

By load, by pound, or per garment for dry clean. Add a priority surcharge if you'll turn something around same-day. You keep all of it.

03

Jobs come to you

Customers within range see your shop and can send you work directly, and every broadcast inside that range pings your phone.

04

Take the ones you want

Open Dispatch, read the job, check what you'd net, and take it — or leave it. Nothing is ever forced on you.

Secure Order · Accept Order

05

Weigh it, then fix the price

The order is only the customer's guess. Enter the real loads, weight, or per-item prices, add a short note, and send it for approval. Up to $999 per order.

Adjust Price

06

Wash, fold, deliver

Move the order along as you go so the customer can watch it happen — and chat or call them right from the order if anything needs saying.

07

Watch the money land

Deposits shows every stage: earned, in your balance, released, and settled to your bank in 2–3 business days once it's out.

Deposits

08

Bring your own regulars

Make an offer code on the Promos page and hand it to your existing customers. Orders with your code lock to your shop instead of going out to anyone else.

Promos

09

Sort your own tax

You set your rate, we collect it from the customer for you, and the Tax & Settlement report in Deposits gives your accountant a PDF.

UniHamper · for students & everyone else

Your side, tap by tap.

01

Sign up

Your phone number and a zip code. At school? Add your dorm so pickup happens on campus. You don't have to be a student.

02

Say what you need

Wash & fold or dry clean, roughly how much, and when you need it back. A rough guess is fine — the shop confirms it once they weigh it.

03

Choose how far to look

5, 10, 15 or 25 miles. Wider means more shops and usually a faster pickup; tighter keeps your clothes closer to home.

04

Pick a shop, or ask them all

Compare prices and ratings and send it to the one you want — or broadcast it and take the first pro who accepts.

05

Authorize, don't pay

We put a hold on your card for the estimate. Nothing is charged until your wash starts, and cancelling before that is free.

06

Approve the real price

If it weighed more, you get a notification with the new number and a note. You approve or reject it — it's never charged automatically. Cheaper than the estimate? You just pay less.

07

Track it, talk to them

Live status from pickup to drop-off, with chat and call straight to your provider.

08

Get it back folded

Delivered to your door for a flat $9.99, or collect it yourself for free. Then rate them, and tip if they earned it.

Straight answers

What providers ask us in the first five minutes.

No

Do you take a cut of my prices?

You keep 100% of the price you set, plus the delivery fee and any priority surcharge on your orders. UniHamper's fee is added on top of your price and paid by the customer — it never comes out of yours.

No

Is there a fee to be listed?

Nothing to join, nothing monthly, no minimum. The only optional costs are a $0.99 admin fee if you switch to daily payouts instead of the free twice-monthly ones, and promos, which you only start if you choose to advertise.

No

Do I have to accept every order?

A notification is an offer, not an assignment. Ignore a broadcast and another shop takes it. Nothing is auto-assigned to you, and there's no penalty for a job you skip.

All of them

I have more than one store.

Add each shop on the same phone number, using that store's zip, and switch between them in Account → Switch Store without logging out. Each keeps its own hours, prices, orders and payouts — and if two of your shops are in range of one customer, both are shown and both get the broadcast.

Adjust it

What if it weighs more than they said?

Expected — every order arrives as an estimate. Tap Adjust Price, enter what you actually have, and the customer approves the new number. You're paid on the corrected amount, not their guess.

At the wash

When is the customer actually charged?

When the laundry starts. Everything before that is a hold on the card, so a customer who cancels early pays nothing — and you never start work on an order whose money isn't secured.

Yes

Can I use this with my own customers?

That's the point. Create an offer code, hand it to your regulars, and they get online ordering, live status, card payment and a receipt — while the order locks to your shop. Student demand is on top of that, not instead of it.

2–3 days

How fast do I get my money?

Earnings move into your payout balance as orders complete and go out on your schedule — free on the 1st and 15th, or daily for $0.99. Once released, Stripe settles to your bank in 2–3 business days.

You do

Who handles sales tax?

You're an independent business. You set your rate, we collect it from the customer, you remit it to your state. The Tax & Settlement report in Deposits gives you the numbers as a PDF.

More questions? The full provider FAQ is on the home page, or message us — a real person answers.

Get the app

Two apps. Pick your side.

Point your phone camera at the code, or tap straight through to the store. Both are free.

For laundromats & pros

UniHamper HQ

Take jobs, set your own rates, adjust the weight, get paid. Zero commission on your prices.

QR code to download UniHamper HQ for Android from Google Play — Android

For students & customers

UniHamper

Send the hamper out and get it back washed and folded. $0 until your wash actually starts.

QR code to download UniHamper for Android from Google Play — Android

Scanning from a laptop? Open your phone camera and hold it over the code.

It's Uber — but for laundry.

UniHamper

UniHamper HQ

What actually happens, in order.

The laundry gets posted

They choose how far to look

One shop, or everyone

Your phone buzzes

You decide whether to take it

You pick it up and weigh it

You correct the price

The customer approves it

The wash starts — and only now is the card charged

Folded, delivered, done

Rating, and maybe a tip

You get paid

Why some orders reach you and others don't.

The customer sets the circle

Outside the circle, outside the job

Campus orders anchor on campus

Being closer helps you

How an order finds a laundromat.

Direct to one shop

Broadcast to everyone in range

Where the money goes — and when.

Your side, tap by tap.

Get listed

Set your own prices

Jobs come to you

Take the ones you want

Weigh it, then fix the price

Wash, fold, deliver

Watch the money land

Bring your own regulars

Sort your own tax

Your side, tap by tap.

Sign up

Say what you need

Choose how far to look

Pick a shop, or ask them all

Authorize, don't pay

Approve the real price

Track it, talk to them

Get it back folded

What providers ask us in the first five minutes.

That's the whole thing.

Two apps. Pick your side.

UniHamper HQ

UniHamper